Effective Date: March 18, 2024
Thank you for shopping with Opticbluedefense! We strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
1.1. Unused Condition: To be eligible for a return, your product must be unused, in the same condition that you received it, and in its original packaging.
1.2. Time Limit: You must initiate the return process within 30 days of receiving your product.
2. Initiating a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at walter.baditz@gmail.com. Please provide your order number and reason for the return.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.
3. Return Shipping
3.1. Customer Responsibility: You are responsible for paying the shipping costs for returning your product. Shipping costs are non-refundable.
3.2. Shipping Insurance: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Process
4.1. Inspection: Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria.
4.2. Refund Issuance: If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed.
5. Refund Amount
5.1. Product Cost: The refund amount will be equal to the purchase price of the returned product, minus any applicable restocking fees (if applicable).
5.2. Restocking Fees: A restocking fee may be deducted from your refund if the returned product is not in its original condition, is damaged, or is missing parts.
6. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at:
Opticbluedefense 1142 Budapest, Dorozsmai u. 209 Email: walter.baditz@gmail.com
7. Changes to this Policy
We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically for any updates.
End of Refunds and Returns Policy
We appreciate your business and are committed to ensuring a positive shopping experience for all our customers. If you have any feedback or suggestions for improvement, please don’t hesitate to reach out to us.